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Nationwide Building Society

Financial Ombudsman decision DRN3739815 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr and Mrs H complain that Nationwide Building Society didn’t deal with their mortgage application fairly or reasonably.Mortgage administration

Nationwide accepted that its communication was poor at times when dealing with emails from Mr and Mrs HService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3739815.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.