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The Royal Bank of Scotland Plc

Financial Ombudsman decision DRN3739337 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

it didn’t give the details of the transaction Mr A had asked for, and it also failed to issue him with a final response letter.Complaint handling

His brother was vulnerable, and now that he’s in the position of reviewing his financial affairs, he’s become very concerned that he was taken advantage of.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3739337.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.