Barclays Bank Plc
Financial Ombudsman decision DRN3737839 Upheld
Upheldoutcome, as published by the Ombudsman
£600redress stated in the decision
Mon Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr L complains that Barclays Bank Plc didn’t do enough to put things right after he became the victim of a cash machine scam.APP scam refund refused
Mr L’s son contacted Barclays on 21 January 2017 to get his father’s card blocked, but Barclays didn’t stop the card until he got in touch with the next day.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3737839.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.