Norton Home Loans Limited

Financial Ombudsman decision DRN3736340 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees, Credit file reporting

In the Ombudsman’s words

Miss D complains that Norton Home Loans Limited lent money to her at a time when she was unable to repay it.Irresponsible lending

Miss D is also unhappy that Norton added interest and charges to the account when she fell into arrears.Charges and fees

She wants Norton to refund interest and charges on all 4 loans and to remove the default from her credit file or backdate it.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3736340.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.