National Westminster Bank Plc

Financial Ombudsman decision DRN3734288 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

He also says NatWest mis-sold the mortgage to him as it should’ve been set-up over 25 years and NatWest didn’t make sure he had a suitable repayment vehicle in place.Product mis-sold

Mr C complains that National Westminster Bank Plc won’t extend the term of his interest only mortgage which was due to end in January 2018.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3734288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.