Castle Finance Direct Limited

Financial Ombudsman decision DRN3716095 Upheld

Upheldoutcome, as published by the Ombudsman

£79redress stated in the decision

Mon Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

Castle Finance had taken a ‘loan processing fee’ of £79 from her bank account, without her permission.Charges and fees

But it didn’t refund her any money, so she complained to us.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3716095.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.