Mortgages Plc

Financial Ombudsman decision DRN3715486 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Miss A complains that Mortgages Plc haven’t provided her with her mortgage application formMortgage administration

Miss A would like Mortgages Plc to increase the compensation offered.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3715486.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.