Santander UK Plc
Financial Ombudsman decision DRN3711339 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£120redress stated in the decision
Fri May 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr G complains that Santander UK Plc refused to open a student account for him.Account closed or refused
Santander does accept however, that it provided a variety of reasons for the refusal and did not offer Mr G a reasonable level of service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3711339.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.