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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN3703353 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

The Co-operative had made an error setting up the standing order and deposit, and the funds had gone to the wrong account.Payment delayed or failed

we haven’t always handled his file as well as we could have, and we’ve apologised for this.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3703353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.