Barclays Bank Plc
Financial Ombudsman decision DRN3698928 Upheld
Upheldoutcome, as published by the Ombudsman
£15,935redress stated in the decision
Tue Mar 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Support for vulnerable customers
In the Ombudsman’s words
Mr and Mrs L complain that Barclays Bank Plc has debited its accounts with five transactions and will not agree to credit the accounts with their value despite them having been made as a result of Mr and Mrs L being scammed.APP scam refund refused
The adjudicator expressed concern about this Mr and Mrs L are elderly, potentially vulnerable customers.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3698928.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.