Clydesdale Bank Plc
Financial Ombudsman decision DRN3698662 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Feb 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs K complain that Clydesdale Bank Plc mis-sold their offset mortgage.Product mis-sold
Clydesdale accepted that it made an error in its explanation as to how the mortgage was to operate – and offered £350 for distress and inconvenience (‘D & I’), which also reflected failings in its customer service after Mr and Mrs K lodged a complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3698662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.