Bank of Scotland Plc

Financial Ombudsman decision DRN3690014 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms S complains about the way that Bank of Scotland plc has dealt with her credit card debtTreatment in financial difficulty

She contacted Bank of Scotland in December 2017 and told it about her medical and financial difficultiesSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3690014.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.