Barclays Bank UK PLC

Financial Ombudsman decision DRN3688583 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Re-work Mr and Mrs G’s mortgage as if they had been on a 1.48% two-year fixed rate interest rate productInterest and rates

Mr and Mrs G complain that Barclays Bank UK PLC hasn’t treated them fairly on their mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3688583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.