Ulster Bank Ltd

Financial Ombudsman decision DRN3682554 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold, Mortgage administration

In the Ombudsman’s words

at the lack of assistance from the bank during her financial difficulties.Treatment in financial difficulty

Miss H complains that Ulster Bank Ltd mis-sold a mortgage to her.Product mis-sold

She also disputes the bank’s claim that her father is a guarantor.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3682554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.