National Westminster Bank Plc

Financial Ombudsman decision DRN3677989 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Lenders have to treat those in financial difficulty fairly and are under a duty to act reasonably when selling a property it has repossessed.Treatment in financial difficulty

Mr H says NatWest’s fees were excessive.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3677989.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.