Santander UK Plc
Financial Ombudsman decision DRN3669400 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs A complain that they had to pay an early repayment charge when they were unable to port their Santander UK plc mortgage.Mortgage administration
I considered, however, that a clearer explanation of Santander’s method of assessing income and expenditure might have been beneficial to Mr and Mrs A, and prevented some of the distress and inconvenience they experienced.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3669400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.