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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN3659849 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr W had a buy-to-let mortgage with UCB, which allows him to apply to “borrow back” money paid towards the mortgage.Mortgage administration
Mr W complains that UCB Home Loans Corporation Ltd hasn’t treated him fairly when dealing with his requests.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3659849.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.