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National Westminster Bank Plc
Financial Ombudsman decision DRN3658965 Upheld
Upheldoutcome, as published by the Ombudsman
£1,607redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest confirmed this in writing but then failed to amend the rate in 2005. It also appears that it did not fully take into consideration the £10,000 lump sum payment when calculating Mr B and Mrs C’s monthly payments.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3658965.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.