Yorkshire Building Society

Financial Ombudsman decision DRN3655053 Not upheld

Not upheldoutcome, as published by the Ombudsman

£950redress stated in the decision

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

wrong information about transferring (“porting”) their mortgage and poor customer serviceMortgage administration

the tone of some of Yorkshire’s letters responding to Mr and Mrs L’s complaints was dismissiveComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3655053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.