Santander UK Plc
Financial Ombudsman decision DRN3653321 Not upheld
Not upheldoutcome, as published by the Ombudsman
£48redress stated in the decision
Mon Apr 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
Ms A has complained Santander UK plc won’t refund charges on her accounts from 2010 to 2017 when she was in financial hardship.Charges and fees
The central aspect of Ms A’s complaint is that Santander’s charges led to her further financial difficulties.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3653321.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.