Nationwide Building Society

Financial Ombudsman decision DRN3649645 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Jul 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs C says that her daughter stole her debit card and allowed a third party to use it to carry out transactions.Unauthorised transaction

Nationwide said it had followed its normal processes and so would not be removing the charging order.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3649645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.