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WorldPay (UK) Limited
Financial Ombudsman decision DRN3647175 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
It is accepted that A was told in a sales call that the exchange rates used would be those offered by a high street bank. That was an error as WorldPay based its exchange rates on those from a different financial business and also added its own margin and adjustments to this.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3647175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.