Nationwide Building Society

Financial Ombudsman decision DRN3641323 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sat Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Nationwide has acknowledged that Mr B’s account was closed in errorAccount closed or refused

Remove the account from Mr B’s credit file, as it has offered to do.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3641323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.