Bank of Scotland Plc

Financial Ombudsman decision DRN3634922 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mrs G complains about the management of her credit card account by Bank of Scotland plc and about the bank’s high interest rate.Interest and rates

Mrs G believes she was incorrectly sold her credit card, and that if the bank had given her proper advice she wouldn’t have opened the account.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3634922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.