Bank of Scotland Plc

Financial Ombudsman decision DRN3634653 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Oct 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr W complains that he couldn’t make a payment from his Bank of Scotland Plc current account when he wanted to.Payment delayed or failed

Mr W wasn’t happy with the bank’s response and referred his complaint to our service. He also said at this point that he wasn’t happy Bank of Scotland had refused to correspond about the complaint via email.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3634653.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.