Barclays Bank UK PLC

Financial Ombudsman decision DRN3629137 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12redress stated in the decision

Sun Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mr M complains about the charges Barclays Bank UK Plc (T/A Barclaycard) applied to his account.Charges and fees

Barclaycard had treated Mr M positively and sympathetically once it was aware he was experiencing financial difficulties.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3629137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.