Lloyds Bank PLC

Financial Ombudsman decision DRN3625471 Not upheld

Not upheldoutcome, as published by the Ombudsman

£120redress stated in the decision

Wed Jul 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr J complains on behalf of N Ltd about the service provided by Lloyds Bank PLC when he disputed a Business Debit Card (BDC) transaction.Card dispute or chargeback

I think that the bank failed in its customer service here and I agree with the adjudicator’s view that further compensation should be paid to Mr J.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3625471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.