Barclays Bank Plc
Financial Ombudsman decision DRN3621143 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr P and Ms S complain that Barclays Bank Plc defaulted their joint account in 2012, and this is only just showing up on one of their credit records now.Credit file reporting
She could see that Barclays wanted to pay the couple £100 for the delay in dealing with their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3621143.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.