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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN3616239 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

Mrs P complains that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, is pursuing her for payment of a fixed sum loan agreement which she says she did not sign or agree.Unauthorised transaction

Barclays accepts that it did not provide the level of service Mrs P should have expected when she complained.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3616239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.