Virgin Money plc
Financial Ombudsman decision DRN3602090 Upheld
Upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
Thu Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Virgin Money collected £25 via direct debit from Miss J’s business current accountUnauthorised transaction
Virgin Money didn’t follow up with her after its investigation was completedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3602090.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.