Nationwide Building Society

Financial Ombudsman decision DRN3597691 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

removed his ex-partner’s name from their joint account without his consentAccount closed or refused

Nationwide agreed that this wasn’t in line with their processes.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3597691.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.