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American Express Services Europe Limited

Financial Ombudsman decision DRN3594922 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refund the £150 it charged in addition to the £300 that Mr K had already paidCharges and fees

The adjudicator recommended the complaint should be upheld. He considered it reasonable for American Express to refund the additional £150 it had charged for its annual feeComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3594922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.