Secure Trust Bank Plc

Financial Ombudsman decision DRN3590836 Upheld

Upheldoutcome, as published by the Ombudsman

£9redress stated in the decision

Sat Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

V12 has offered to refund the charges applied from December 2017 to March 2018 (totalling £48) in order to settle this complaint.Charges and fees

Mrs M complains that Secure Trust Bank Plc (trading as V12 Retail Finance) provided information suggesting her balance had been cleared but then chased her for an outstanding amount.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3590836.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.