Santander UK Plc
Financial Ombudsman decision DRN3584171 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Mrs K also complains that Santander hasn’t offered her lower interest rates on any of her mortgages.Interest and rates
Mrs K complains about action Santander UK Plc has taken now she’s reached the end of the term of her interest only mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3584171.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.