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Sygma Banque

Financial Ombudsman decision DRN3580942 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

Sygma admitted that there had been a problem with direct debits, and Mr S’s account was one of those affected. Sygma said it had removed any charges and arranged for his credit file to be amended.Charges and fees

Sygma admitted that there had been a problem with direct debits, and Mr S’s account was one of those affected. Sygma said it had removed any charges and arranged for his credit file to be amended.Credit file reporting

I find that Mr S had a great deal of unnecessary frustration and inconvenience, as a result of both Sygma’s direct debit mistake, and Sygma’s failure to deal with its mistake properly.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3580942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.