Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN3576937 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Jan 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr W, Mrs W, Mr B and Mrs B complain that Bank of Ireland (UK) Plc treated them unfairly when they asked to transfer their mortgage to another property.Mortgage administration

I think, against an already stressful backdrop of trying to buy and sell a property at the same time, its actions caused the complainants significant distress and unnecessary worry.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3576937.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.