Santander UK Plc
Financial Ombudsman decision DRN3574251 Not upheld
Not upheldoutcome, as published by the Ombudsman
£140redress stated in the decision
Tue Apr 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander closed Mr L’s credit card account in errorAccount closed or refused
removed all traces from Mr L’s credit file of searches it carried out when this was doneCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3574251.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.