Oakwood Homeloans Limited

Financial Ombudsman decision DRN3571171 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Dec 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Oakwood was willing to consider a period of forbearance where it wouldn’t proceed with legal action as long as Mr and Mrs M provided the information it requestedTreatment in financial difficulty

Mr and Mrs M complain that Oakwood Homeloans Limited won’t extend the term of their interest-only mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3571171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.