National Westminster Bank Plc

Financial Ombudsman decision DRN3567079 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

Mr and Mrs W complain National Westminster Bank Plc unfairly rejected their claim under section 75 of the Credit Consumer Act 1974 (s75) for misrepresentation and breach of contract.Card dispute or chargeback

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3567079.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.