HSBC UK Bank Plc
Financial Ombudsman decision DRN3565881 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Tue Oct 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
threatened to close its business bank accountAccount closed or refused
poor customer service in some of the calls with Mr W and it didn’t call back on some occasions as promisedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3565881.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.