Nationwide Building Society

Financial Ombudsman decision DRN3565769 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jan 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

Mrs B complains that Nationwide Building Society decided to cancel her credit card.Account closed or refused

I know Nationwide told Mrs B over the phone that its decision was because of specific adverse information on her credit report.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3565769.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.