Vanquis Bank Limited

Financial Ombudsman decision DRN3560791 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss R complains about Vanquis Bank Limited’s handling of her account after she received help from a debt counselling charity.Treatment in financial difficulty

refund all the interest and charges made on her credit card account since 27 October 2010Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3560791.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.