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Bluestone Credit Management Limited
Financial Ombudsman decision DRN3559820 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
BCM acted unlawfully in applying fees to the debt.Charges and fees
Despite several emails to raise his complaint, BCM failed to acknowledge it or provide a response within regulatory timescales.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3559820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.