Santander UK Plc
Financial Ombudsman decision DRN3557622 Not upheld
Not upheldoutcome, as published by the Ombudsman
£635redress stated in the decision
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
mis-sold him an overdraft which he could not affordIrresponsible lending
did not treat him positively and sympathetically when he told it of his financial difficultiesTreatment in financial difficulty
applied unfair charges to accountCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3557622.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.