Erudio Student Loans Limited

Financial Ombudsman decision DRN3552938 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Sep 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr D has complained Erudio Student Loans Limited didn’t keep a proper record of the payments he’d made. This resulted in them asking him to pay arrears when he didn’t feel he had any.Treatment in financial difficulty

I believe it’s clear Erudio should have kept Mr D better aware of what was happening to his overpayments.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3552938.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.