Santander UK Plc
Financial Ombudsman decision DRN3551668 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£330redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Complaint handling
In the Ombudsman’s words
Mr and Mrs B complain that Santander UK Plc failed to capitalise their arrears after agreeing to do soTreatment in financial difficulty
Santander has also acknowledged it should not have added arrears charges to the accountCharges and fees
complain about the poor treatment they say they have received from Santander in relation to their complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3551668.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.