Clydesdale Bank Plc
Financial Ombudsman decision DRN3549572 Not upheld
Not upheldoutcome, as published by the Ombudsman
£0redress stated in the decision
Thu Jan 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Miss C complains that Clydesdale Bank Plc hasn’t credited her account with the full amount of cash she deposited into one of its machines.Payment delayed or failed
It does seem that there were issues with how Clydesdale handled her complaint and for that it’s offered her £100.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3549572.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.