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Provident Personal Credit Limited
Financial Ombudsman decision DRN3547808 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Sep 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He says he didn’t take out the loan, and that he’s been a victim of identity fraud.Unauthorised transaction
I think from the outset Satsuma has placed a burden on Mr H to prove its mistake, rather than properly assessing – or later investigating – the application it received.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3547808.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.