Ulster Bank Ltd

Financial Ombudsman decision DRN3545742 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Dec 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Mr B complains that Ulster Bank Ltd wouldn’t let him transfer (port) his mortgage to a new property.Mortgage administration

He also complains about the customer service he received in the branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3545742.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.