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Capital One (Europe) plc
Financial Ombudsman decision DRN3545445 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
It said she’d been refunded all the fraudulent transactions.APP scam refund refused
Mrs M feels that Capital One (Europe) Plc (“Capital One”) has treated her unfairly in relation to her account being compromised on three occasions in recent years.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN3545445.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.